Instructure Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Portfolium Operational

Website Operational

Web Application Operational

EDU Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 26, 2021

No incidents reported today.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

Some users may be unable to access Canvas

Resolved - This incident has been resolved.
Jan 24, 20:50 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 20:49 MST

Update - We are continuing to investigate this issue.
Jan 24, 20:42 MST

Update - We are continuing to investigate this issue.
Jan 24, 20:28 MST

Update - We are continuing to investigate this issue.
Jan 24, 20:13 MST

Update - We are continuing to investigate this issue.
Jan 24, 19:57 MST

Investigating - We are currently investigating this issue.
Jan 24, 19:42 MST

Jan 23, 2021

Some users are experiencing long load times or page errors when accessing Canvas

Resolved - This incident has been resolved.
Jan 23, 10:50 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 10:40 MST

Investigating - We are currently investigating this issue.
Jan 23, 10:30 MST

Jan 22, 2021

No incidents reported.

Jan 21, 2021

Some users are experiencing long load times or page errors when accessing Canvas

Resolved - This incident has been resolved.
Jan 21, 09:13 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 09:09 MST

Investigating - We are currently investigating this issue.
Jan 21, 09:03 MST

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

A small amount of users maybe experiencing long load times or when accessing Canvas.

Resolved - This incident has been resolved.
Jan 14, 09:21 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 09:09 MST

Identified - The issue has been identified and a fix is being implemented.
Jan 14, 09:06 MST

Some users are experiencing long load times or page errors when accessing Canvas

Resolved - This incident has been resolved.
Jan 14, 06:24 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 06:20 MST

Investigating - We are currently investigating this issue.
Jan 14, 06:10 MST

Jan 13, 2021

Problems with the Rich Content Editor

Resolved - This incident has been resolved.
Jan 13, 12:11 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 11:46 MST

Identified - The issue has been identified and a fix is being implemented.
Jan 13, 11:19 MST

Investigating - We have been made aware of users running into error when using the Rich Content Editor (RCE) within Canvas. Our developer team is currently investigating the problem.
Jan 13, 11:00 MST

Jan 12, 2021

Some users are experiencing long load times or page errors when accessing Canvas

Resolved - Load time have returned to normal.
Jan 12, 12:01 MST

Monitoring - Our team has added additional resources to help with the load times and page errors. We will continue to monitor this to ensure that service restores to normal.
Jan 12, 11:53 MST