Canvas Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 26, 2018

No incidents reported today.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

Some Canvas users in the US unable to access Canvas

Some users in the US were unable to access Canvas from 7:02 to 7:07 (MST). We are sorry for the inconvenience, and we'll continue to monitor this to avoid any further interruptions.
May 21, 19:14 MDT

May 20, 2018

Some Canvas users in the US unable to access Canvas

Some users in the US were unable to access Canvas from 4:51 to 4:54 (MST). We are sorry for the inconveinince.
May 20, 17:06 MDT

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

Canvas Jobs are experiencing higher than normal load times

Resolved - All of the queued jobs requests have been processed, Canvas jobs such as SIS imports, Gradebook exports, Course migration, and Canvas notifications are returned to expected performance. Thank you for your patience while we put things back in order.
May 15, 16:39 MDT

Update - Since our DevOps team implemented the plan to reduce the number requests to our job server, we have continued to see these requests lower to expected levels. We will continue to monitor the progress, and will post an update when service returns to normal.
May 15, 16:31 MDT

Monitoring - Our DevOps team implemented a plan to reduce the amount of taxing server requests, and we're now seeing the job request queue start to lower to expected levels. We will continue to monitor the progress, and will post an update.
May 15, 15:38 MDT

Identified - Our DevOps team identified a specific type of server request that is causing jobs to queue. We are working on a plan to reduce these requests so the queue of jobs can process at a normal rate. We will continue to post updates as they become available. Thank you for your patience.
May 15, 14:53 MDT

Update - We are continuing to investigate this issue.
May 15, 14:06 MDT

Investigating - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.
May 15, 12:48 MDT

Some our US based Canvas users may be experiencing slow load times or page time outs

Resolved - Our DevOps team identified the issue and Canvas has resumed normal service. Thank you for your patience and we apologize for any inconvenience.
May 15, 07:14 MDT

Monitoring - Some users in Canvas may have experienced slow load times and even page timeouts when trying to access pages within Canvas. Our DevOps team quickly diverted traffic to assist with the load to prevent the issue from extending further. We will continue to monitor this.
May 15, 07:02 MDT

Investigating - We are aware of slow load times affecting a small portion of US-based users. Our DevOps team is working on resolving this issue. We apologize for any disruption experienced by your users.
May 15, 06:33 MDT

May 14, 2018

Some users are unable to access Canvas

Resolved - Our Ops team were able to implement a fix for the failing drive. We are now seeing Canvas performance back to optimal levels. We're very sorry for any inconvenience this may have caused you and appreciate your patience.
May 14, 14:19 MDT

Monitoring - Our Ops team has finished rebuilding a failed drive that was causing the page errors with Canvas. Although we are starting to see performance improvements for users, we will continue to monitor until we are comfortable that there are no more interruptions for users. Thank you for your patience.
May 14, 14:05 MDT

Identified - Our Ops team have identified the cause of the degraded performance for the US-Northwest Region of Canvas. We are currently working to restore performance back to optimal levels. We will post an update once a fix is in place. Thank you for your patience with this situation.
May 14, 13:58 MDT

Investigating - Some users are experiencing long load times or page errors when trying to access Canvas. Our DevOps team is currently investigating the cause of this problem, and we'll post an update shortly. We sincerely apologize for any inconvenience this may be causing you.
May 14, 13:26 MDT

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.