Canvas Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

Some tools are undergoing maintenance

Resolved - The maintenance has concluded. All Support channels including Chat and Email are available. Thank you for your patience, we apologize for any inconvenience this caused.
Nov 18, 03:51 MST

Identified - Some tools that the Canvas Support team utilize for chat and email communication through Salesforce are currently undergoing maintenance until approximately 4:00 AM MST. During this time we will not be able to modify or reply to tickets and LiveChat messages. Canvas Support is available over the phone during this window. We apologize for the inconvenience.
Nov 18, 02:20 MST

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

Some users receiving an error within Canvas.

Resolved - This behavior has been resolved by our engineering team. We appreciate your patience with this situation.
Nov 14, 15:36 MST

Identified - Some users have reported seeing an error stating “503 Service Unavailable: Back-end server is at capacity”. Our Development team has identified the issue and is working towards a resolution.
Nov 14, 15:27 MST

Some users are experiencing page errors when accessing Canvas

Resolved - Canvas performance is back to normal levels. Thank you for your patience.
Nov 14, 11:30 MST

Monitoring - Our engineers were able to quickly identify the cause of the page errors and remedied the behavior. We will continue to monitor to ensure there's no reoccurrence, but in the meantime you can expect normal Canvas functionality.
Nov 14, 11:12 MST

Investigating - Some users are experiencing an error page when trying to access their Canvas account. Our engineering team is aware of the errors and are currently investigating the cause. We will post another update shortly. We sincerely apologize for this situation and appreciate your patience.
Nov 14, 11:08 MST

Nov 13, 2018

No incidents reported.

Nov 12, 2018

UndefinedTable errors when accessing Canvas.

Resolved - We have identified and resolved this issue. Thank you for your patience.
Nov 12, 09:36 MST

Investigating - Some users are experiencing undefinedTable errors when accessing Canvas. Our Devops team is aware of this issue and working to resolve as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Nov 12, 09:34 MST

Some users in US region unable to access Canvas

Resolved - Canvas is loading successfully for users, and we are not seeing any new instances of page errors occurring. We appreciate your patience with any trouble you may have experienced with this today.
Nov 12, 08:47 MST

Monitoring - Canvas is loading again for affected users. We will continue monitoring to ensure all is well. We appreciate your patience as we worked to resolve this issue.
Nov 12, 08:30 MST

Investigating - A small percentage of users in the US region are unable to access Canvas. They are seeing page error messages when they attempt to access the site. Our DevOps team is looking into the issue. We will provide an update as soon as possible.
Nov 12, 08:13 MST

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

A small number of US-based users are unable to access Canvas

Resolved - Our engineers have identified the issue and resolved the issue. Access to Canvas is working as expected.
Nov 7, 08:44 MST

Identified - Our engineers have identified what caused the issue. They are currently working on a fix, we will continue to update as more information becomes available.
Nov 7, 08:25 MST

Investigating - We are aware of an issue preventing users from accessing Canvas. Our Devops team is currently working on this issue, and we will continue to update you as information becomes available.
Nov 7, 08:04 MST

Nov 6, 2018

Some users are unable to submit files to Assignments

Resolved - This incident has been resolved.
Nov 6, 13:03 MST

Update - Our engineers were able to resolve the situation that was preventing users from submitting files to Assignments.

We're still gathering the details on what caused the behavior and will communicate those, when available. We greatly appreciate your patience with this situation and apologize for any inconvenience this may have caused
Nov 6, 13:03 MST

Identified - Our engineers may have found the potential cause, and are testing a resolution. We will provide another update in 15 minutes or if we have information to report sooner
Nov 6, 12:13 MST

Investigating - We are aware of an issue preventing users from submitting files to assignments. Our devops team is currently working on resolving the issue. We will keep you posted when more information becomes available.
Nov 6, 11:50 MST