Instructure Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Portfolium Operational

Website Operational

Web Application Operational

EDU Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

Some users may be unable to connect to Support via phone.

Resolved - This incident has been fully resolved per our phone provider: https://status.sharpencx.com/incidents/kx1d4rpbmy8t
Sep 15, 18:17 MDT

Update - We are continuing to investigate this issue.
Sep 15, 18:16 MDT

Investigating - Some users may be unable to connect via phone. Our phone provider is currently looking into this behavior. For updates on this, please refer to at https://status.sharpencx.com/.
Sep 15, 15:13 MDT

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

Some users in the Dublin AWS region are experiencing an error when previewing files in Canvas

Resolved - Our Engineers have deployed a fix on the affected files, and those should now be previewing correctly. We apologize for the impact this had on you and your users.
Sep 12, 09:14 MDT

Update - New files are now processing correctly, and are properly generating previews again. We are still working to update affected files from the last 24 hours, which are not yet showing a preview. We'll provide an update once that is complete.
Sep 11, 12:02 MDT

Identified - Previewing of files in the Dublin region is still unavailable for some users. Our engineers are working to fix affected files for those users, and to get the DocViewer preview service working again.
Sep 11, 11:39 MDT

Investigating - Some users are getting an "{error: Invalid session}" error message when previewing files in Canvas. We are currently investigating this issue.
Sep 11, 05:20 MDT

Sep 11, 2020

Users are experiencing errors when attempting to use the Immersive Reader

Resolved - This incident has been resolved.
Sep 11, 20:05 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 17:23 MDT

Investigating - Users are experiencing errors when attempting to use the Immersive Reader. When users click on the button, the feature is unresponsive. Our Engineering team is working to resolve this.
Sep 11, 14:01 MDT

New Quizzes experiencing a lag in event processing for users in the eastern U.S.

Resolved - Everything has continued to work as it should with New Quizzes. We appreciate your patience as we worked to resolve this issue today.
Sep 11, 13:02 MDT

Monitoring - The fix we implemented earlier has helped us get through the backlog of unprocessed events in New Quizzes. Everything is caught up again and working as it should. We'll monitor New Quizzes in this region for a bit to ensure everything is working well.
Sep 11, 12:41 MDT

Identified - New Quizzes in the eastern US region is experiencing some lag in processing some events, including the ability to resume quizzes or for quiz events to show up in quiz logs. Our engineers have implemented a fix for this, but there are a backlog of events they're still working through before it is fixed completely. We are expecting to be caught up on events in this backlog in about 30 minutes.
Sep 11, 12:06 MDT

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.