Instructure Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Portfolium Operational

Website Operational

Web Application Operational

EDU Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2020

No incidents reported today.

Oct 21, 2020

Some users in our SYD region are experiencing 500 page errors and slow load times.

Resolved - Our Devops team was able to identify and fix this issue. This incident has been resolved.
Oct 21, 18:24 MDT

Investigating - We are currently investigating this issue.
Oct 21, 18:19 MDT

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

Reports of long load times or page time outs when accessing Canvas.

Resolved - This incident has been resolved.
Oct 15, 09:15 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 09:11 MDT

Identified - The issue has been identified and a fix is being implemented.
Oct 15, 09:08 MDT

Investigating - We are currently investigating this issue.
Oct 15, 09:05 MDT

A small amount of users are experiencing long load times or error messages when accessing Canvas.

Resolved - This incident has been resolved.
Oct 15, 07:46 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 07:37 MDT

Investigating - We are currently investigating this issue.
Oct 15, 07:34 MDT

Oct 14, 2020

A small amount of users are experiencing long load times or error messages when accessing Canvas.

Resolved - This incident has been resolved.
Oct 14, 06:29 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 06:26 MDT

Identified - The issue has been identified and a fix is being implemented.
Oct 14, 06:26 MDT

Investigating - We are currently investigating this issue.
Oct 14, 06:12 MDT

Some users are experiencing long load times or page time outs when accessing Canvas

Resolved - This incident has been resolved.
Oct 14, 06:11 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 06:06 MDT

Identified - The issue has been identified and a fix is being implemented.
Oct 14, 06:03 MDT

Investigating - We are currently investigating this issue.
Oct 14, 05:35 MDT

Oct 13, 2020

A small subset of users are experiencing longer load times or page timeouts when accessing Canvas

Resolved - This incident has been resolved.
Oct 13, 13:20 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 13:12 MDT

Investigating - We are currently investigating this issue.
Oct 13, 13:05 MDT

A small subset of users are experiencing longer load times or page timeouts when accessing Canvas

Resolved - This incident has been resolved.
Oct 13, 09:18 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 09:12 MDT

Investigating - We are currently investigating this issue.
Oct 13, 09:09 MDT

Oct 12, 2020

No incidents reported.

Oct 11, 2020

Some users are experiencing long load times or page time outs when accessing Canvas

Resolved - This incident has been resolved.
Oct 11, 10:53 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 10:45 MDT

Investigating - We are currently investigating this issue.
Oct 11, 10:06 MDT

Oct 10, 2020

No incidents reported.

Oct 9, 2020

A small subset of users are experiencing slowness or page timeout errors when accessing Canvas

Resolved - This incident has been resolved.
Oct 9, 10:23 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 10:08 MDT

Identified - Our Engineers have Identified the cause of the issue, and are working to implement a fix.
Oct 9, 09:52 MDT

Update - We are continuing to investigate this issue.
Oct 9, 09:37 MDT

Update - We are continuing to investigate this issue.
Oct 9, 09:24 MDT

Investigating - A small subset of users are experiencing slowness or page timeout errors when accessing Canvas. Our DevOps team is currently investigating the issue, and we'll provide an update shortly.
Oct 9, 09:09 MDT

Oct 8, 2020

A small subset of users are experiencing slowness or page timeout errors when accessing Canvas

Resolved - This incident has been resolved.
Oct 8, 10:23 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 10:10 MDT

Investigating - A small subset of users are experiencing slowness or page timeout errors when accessing Canvas. Our DevOps teams is currently investigating this issue, and we'll provide a new update in a few minutes.
Oct 8, 10:05 MDT

A small amount of users are experiencing long load times or error messages when accessing Canvas.

Resolved - This incident has been resolved.
Oct 8, 07:46 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 07:41 MDT

Identified - The issue has been identified and a fix is being implemented.
Oct 8, 07:37 MDT