Instructure Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Portfolium Operational

Website Operational

Web Application Operational

EDU Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2021

No incidents reported today.

Sep 27, 2021

Grade Pass back is currently down

Resolved - This incident has been resolved.
Sep 27, 09:19 MDT

Identified - The issue has been identified and a fix is being implemented.
Sep 27, 09:07 MDT

Some EMEA based users might be experiencing page errors when accessing Canvas, as well as creating/editing items in Canvas

Resolved - This incident has been resolved.
Sep 27, 05:13 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 05:08 MDT

Update - We are continuing to work on a fix for this issue.
Sep 27, 04:49 MDT

Identified - The issue has been identified and a fix is being implemented.
Sep 27, 04:40 MDT

Investigating - We are currently investigating this issue.
Sep 27, 04:18 MDT

Sep 26, 2021

No incidents reported.

Sep 25, 2021

Users are unable to call into Canvas Support

Resolved - This incident has been resolved.
Sep 25, 17:50 MDT

Update - Our vendor continues to monitor the situation. We are awaiting the final "all clear" before placing this issue in a resolved status.
Sep 25, 17:28 MDT

Update - Our vendor has identified the cause of the issue and is observing improved network and portal behavior. We are awaiting the final clear before placing this issue in Resolved.
Sep 25, 16:57 MDT

Update - We are continuing to monitor with our phone vendor for any further issues.
Sep 25, 16:38 MDT

Update - We are continuing to monitor with our phone vendor for any further issues.
Sep 25, 16:16 MDT

Update - We are continuing to monitor for any further issues.
Sep 25, 16:01 MDT

Monitoring - We are receiving reports of users successfully calling in. However, we still have not received the all-clear from our phone vendor. We will continue to monitor until resolved.
Sep 25, 15:51 MDT

Update - We are continuing to work with our vendor on a fix for this issue.
Sep 25, 15:31 MDT

Update - We are continuing to work with our vendor on a fix for this issue.
Sep 25, 15:16 MDT

Update - Our vendor has recovered outbound dialing now and we are seeing some success in inbound call recovery. We do not have the all-clear from our vendor so we will continue to work with them towards a resolution.
Sep 25, 15:02 MDT

Update - We are continuing to work on a fix for this issue.
Sep 25, 14:45 MDT

Identified - Our phone vendor has identified the cause of the issue with users being unable to call and is working towards a resolution.
Sep 25, 14:30 MDT

Update - We are continuing to investigate this issue.
Sep 25, 14:12 MDT

Investigating - We are aware that users are unable to contact Canvas Support over the phone and investigating the cause. Please contact Canvas Support via chat while we work to resolve this.
Sep 25, 13:38 MDT

Sep 24, 2021

No incidents reported.

Sep 23, 2021

Some users receiving errors when accessing Canvas

Resolved - This incident has been resolved.
Sep 23, 19:21 MDT

Update - We are still investigating the issue. We will update as we get more information.
Sep 23, 19:02 MDT

Monitoring - Our developers have identified and are working on a resolution. We will continue to monitor the situation.
Sep 23, 18:41 MDT

Identified - Some users have reported errors when logging into Canvas. Our engineers have identified the problem and are working towards a resolution. We will update this as soon as we have more information.
Sep 23, 18:22 MDT

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

Salesforce Maintenance Impacting our Support Communication Channels

Resolved - This incident has been resolved.
Sep 19, 02:22 MDT

Identified - Salesforce is under scheduled maintenance from 8:00 AM till 8:20 AM UTC.
During the maintenance window our chat is unavailable. Cases and emails submitted during the maintenance window will be queued and processed after the maintenance is complete.
Our phone system is operational.
Thank you for your patience during the maintenance.
Sep 19, 02:00 MDT

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

Some users hosted in the IAD North Virginia region may receive errors when accessing Canvas.

Resolved - This incident has been resolved.
Sep 16, 08:34 MDT

Identified - Our team has identified the root cause of the errors and are starting to see recovery in the affected instances.
Sep 16, 08:05 MDT

Investigating - Our team is actively investigating the cause of these errors.
Sep 16, 07:44 MDT

Sep 15, 2021

Slow load times impacting some Canvas users.

Resolved - This incident has been resolved.
Sep 15, 14:59 MDT

Monitoring - Our developers have identified the issues. Users should not be experiencing any slowness but we will continue to monitor.
Sep 15, 14:47 MDT

Identified - We've been seeing slowness on some servers due to heavy traffic.
Sep 15, 14:45 MDT

Canvas Support Chat Lines

Resolved - Chat lines have been restored at this time.
Sep 15, 10:02 MDT

Identified - Our team has identified an update that has impacted the Canvas Support chat lines. While our team works to restore the chat channels, please use other options located in your Help menu inside of Canvas to reach Canvas Support.
Sep 15, 09:58 MDT

Sep 14, 2021

Canvas Beta Instance Outage

Resolved - The implemented fix has resolved the outage of Canvas beta. Access has been restored.
Sep 14, 21:40 MDT

Monitoring - A fix has been implemented and beta is now accessable. We will continue monitoring.
Sep 14, 21:31 MDT

Update - We are continuing to investigate this issue.
Sep 14, 21:20 MDT

Investigating - The beta instance of Canvas may be unavailable to some users. We are currently investigating this and will update as more information becomes available.
Sep 14, 21:19 MDT

Some customers are not able to use Catalog.

Resolved - This incident has been resolved.
Sep 14, 16:33 MDT

Monitoring - From 23:25 CEST to 23:44 CEST users experienced 500s errors when accessing Canvas Catalog. The issue has been resolved by our developers but we will continue to monitor.
Sep 14, 16:12 MDT