All Systems Operational
Canvas   ? Operational
— Catalog   Operational
— Chat   ? Operational
— Collaboration   ? Operational
— Commons   Operational
— Conferences   ? Operational
— Document previewing   ? Operational
— Imports and exports   Operational
— Media tools   ? Operational
— Notifications   Operational
— Support: Phones/Chat   Operational
— Support: Webform/email   Operational
— ePortfolios   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2018

No incidents reported today.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018
A small number of US-based users were unable to access Canvas
Resolved - Between 11:38 AM and 11:45 AM MDT a small number of US-based users were unable to access Canvas. Our DevOps team was able to implement a solution to this behavior. Access should now be restored, we apologize for any inconvenience this may have caused.
Oct 17, 12:21 MDT
Some Canvas users experiencing slow load times
Resolved - Our DevOps Team has resolved the slow page load times for the users effected. Service has been restored. Thank you all for your patience.
Oct 17, 05:53 MDT
Identified - Our DevOps team was able to identify the cause of the slow load times in Canvas. Service has been restored and we will continue to monitor the load times. Thank you all for your patience.
Oct 17, 05:35 MDT
Investigating - Some Canvas users may be experiencing slow page load times. Our DevOps team is aware and is investigating. We apologize for any inconveniences this may be causing
Oct 17, 05:32 MDT
Oct 16, 2018

No incidents reported.

Oct 15, 2018
Long load times
Resolved - After further monitoring this server has stabalized. We will continue to monitor the issue but at this time we will be resolving the issue.
Oct 15, 17:36 MDT
Monitoring - Our engineering team was able to resolve the issue and we are currently monitoring the stability of load times. We will continue to monitor this issue.
Oct 15, 17:26 MDT
Investigating - We currently have users reporting longer than normal load times to access Canvas. This does look like it is limited to users in the US East servers.
Oct 15, 17:19 MDT
Canvas SIS updates are experiencing higher than normal load times
Resolved - Our Devops team has found and deployed the fix to allow SIS updates to complete within Canvas.
Oct 15, 15:01 MDT
Update - We have a resolution for this issue being tested by our QA team. Once the fix has been verified we will push it to production. We will provide further updates as they become available.
Oct 15, 11:30 MDT
Investigating - Some institutions may be experiencing an occurrence of long job processing times to the point where the job appears stuck. Specifically, this is impacting SIS updates with Canvas. We will provide an update once we have further information about this behavior being remedied. We appreciate your patience as we continue to work through a large number of job requests, and apologize for any trouble caused by the additional wait times.
Oct 12, 21:53 MDT
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Canvas SIS updates are experiencing higher than normal load times
Resolved - This incident has been resolved. We apologize for the inconvenience and thank you for your patience!
Oct 12, 21:35 MDT
Investigating - Some institutions may be experiencing an occurrence of long job processing times to the point where the job appears stuck. Specifically, this is impacting SIS updates with Canvas. We will provide an update once we have further information about this behavior being remedied. We appreciate your patience as we continue to work through a large number of job requests, and apologize for any trouble caused by the additional wait times.
Oct 12, 14:34 MDT
Oct 11, 2018
Quizzes LTI issues
Resolved - This incident has been resolved. We apologize for the inconvenience and thank you for your patience!
Oct 11, 13:45 MDT
Investigating - Users are getting an error message when trying to access Quizzes LTI. We are aware of the issue and are currently investigating. We apologize for any inconvenience this has caused you.
Oct 11, 11:27 MDT
Gauge and Quizzes.Next having loading issues
Resolved - The deployed fix has resolved all issues.
Oct 11, 10:06 MDT
Monitoring - We have deplloyed a fix and we will monitor to ensure it fixes the errors
Oct 11, 09:25 MDT
Investigating - Parts of the Quiz API are reporting errors, these are seen as long load times for parts of Canvas Quizzes. Specifically the Moderate Quiz page. Reloading the page has resolved the problem in most cases.
Oct 11, 08:29 MDT
Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

← Incident History Powered by Statuspage