All Systems Operational
Canvas   ? Operational
90 days ago
99.99 % uptime
Today
— Catalog   Operational
90 days ago
100.0 % uptime
Today
— Chat   ? Operational
90 days ago
100.0 % uptime
Today
— Collaboration   ? Operational
90 days ago
100.0 % uptime
Today
— Commons   Operational
90 days ago
100.0 % uptime
Today
— Conferences   ? Operational
90 days ago
100.0 % uptime
Today
— Document previewing   ? Operational
90 days ago
100.0 % uptime
Today
— Imports and exports   Operational
90 days ago
100.0 % uptime
Today
— Media tools   ? Operational
90 days ago
100.0 % uptime
Today
— Notifications   Operational
90 days ago
100.0 % uptime
Today
— Support: Phones/Chat   Operational
90 days ago
99.77 % uptime
Today
— Support: Webform/email   Operational
90 days ago
100.0 % uptime
Today
— ePortfolios   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018

No incidents reported.

Feb 21, 2018
Canvas Users on Singapore AWS may have experienced slow page load times between 7pm and 7:30pm SGT. We apologize for any inconvenience caused. Our DevOps team has resolved the issue and normal service has resumed.
Feb 21, 03:12 MST
Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018
Resolved - A change in this morning's Canvas release prevented field admins at customer institutions from logging into Service Cloud at cases.canvaslms.com. Field admins were not able to view or work cases from their users in Service Cloud until the problem was solved. Our Engineering team released a fix to resolve this issue.

However, field admins were still unable to log into Service Cloud. Instead of the initial page error previously received, field admins then received a Single-Sign-On error. Our Engineering team was again able to identify the issue and release a fix to resolve it.

As stated previously, the Canvas Support team accesses Service Cloud another way, and was able to work cases as usual during this time of inaccessibility for field admins.

We apologize for the inconvenience this caused.
Feb 17, 16:48 MST
Update - After further investigation, we found that field admins were still unable to log into Service Cloud at cases.canvaslms.com. Rather than receiving the initial page error, admins were receiving a single-sign-on error.

Our Engineering team was able to identify the issue, and release a fix for the generated SSO error. Field admins should now be able to view and work cases from their users successfully.

We sincerely apologize for the inconvenience. We will continue to monitor the situation for any additional errors.
Feb 17, 15:57 MST
Monitoring - Our Engineering team has released a fix, which now allows field admins at customer institutions to log into Service Cloud at cases.canvaslms.com. They can proceed to view and work cases from their users as usual. We will continue to monitor the situation for any persisting errors.

We apologize for the inconvenience and thank you for your patience.
Feb 17, 14:20 MST
Identified - Our Engineering team has identified the issue and is working to release a fix. Once again, we apologize for any inconvenience this has caused. We will provide an update in one hour or when the problem is solved.
Feb 17, 14:12 MST
Investigating - A change in this morning's Canvas release is preventing field admins at customer institutions from logging into Service Cloud at cases.canvaslms.com. Field admins will not be able to view or work cases from their users in Service Cloud until the problem is solved. Our Engineering team is working to resolve the issue as quickly as possible. Note that the Canvas Support team accesses Service Cloud another way, and we are working cases as usual.

We apologize for the trouble! We will provide an update in one hour or when the problem is solved, whichever is sooner.
Feb 17, 12:17 MST
Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018
At 2:47 pm MST sharing to Commons went down. During this time no one in Canvas could share to commons. Our team was able to address the issue and restore sharing to Commons by 4:57 pm MST.
Feb 11, 17:04 MST
Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.