Instructure Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Portfolium Operational

Website Operational

Web Application Operational

EDU Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

New Quizzes are experiencing invalid launch 403 errors

Resolved - The issue has been identified and resolved.
Sep 14, 19:49 MDT

Identified - The cause of the errors has been identified and engineering is working to implement a fix. Updates will follow.
Sep 14, 10:36 MDT

Update - Engineering is narrowing down the cause and will be working shortly to implement a fix. Thank you for your understanding.
Sep 14, 10:10 MDT

Update - Engineering is still working on a resolution for these errors. We apologize for all the inconvenience.
Sep 14, 09:52 MDT

Update - Our quizzes team is still in the process of figuring out exactly what is causing the error. We appreciate your patience.
Sep 14, 09:29 MDT

Investigating - When creating a quiz with the New Quizzes feature users are presented with a 403 invalid launch error. We are looking into this and will provide updates as they come.
Sep 14, 09:13 MDT

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

Some users are getting 500 errors within Canvas

Resolved - We were able to deploy an update that resolved the behavior with previewing quizzes. We apologize for any inconvenience this may have caused.
Sep 9, 15:47 MDT

Identified - Within our investigation we have found that this is issue only effects the preview function for quizzes. The quiz submissions for students are still operating normally. We are currently working on fixing these errors
Sep 9, 14:41 MDT

Update - Within our investigation we have found that this is issue only effects the preview function for quizzes. The quiz submissions for students are still operating normally.
Sep 9, 14:33 MDT

Investigating - We are currently investigating issues where users are getting page errors and 500 errors within Canvas.
Sep 9, 14:25 MDT

Some users experienced Slowness and/or Page errors when accessing Canvas

Resolved - Canvas has resumed normal operations. We thank you for your patience.
Sep 9, 09:19 MDT

Monitoring - We've received reports of some users were experiencing slow load times and page errors. Our DevOps team were made aware of the situation, and has rectified the issue. We'll be monitoring the situation closely for the next few minutes.
Sep 9, 09:00 MDT

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

Some US based schools are running into longer than normal load times

Resolved - The issue has been resolved, and users should be able to access Canvas as expected. Thank you so much for your patience.
Sep 5, 10:22 MDT

Monitoring - Our DevOps team were able to identify the issue and implement a fix, and it appears that those pages are loading correctly now. We'll monitor this situation closely for the next few minutes.
Sep 5, 10:18 MDT

Investigating - We are receiving reports that Canvas is experiencing longer than normal load times for some schools based in the US. Our DevOps team investigating this issue, and we'll provide an update on this shortly.
Sep 5, 10:10 MDT

Some US based schools are running into longer than normal load times

Resolved - The issue has been resolved, and users should be able to access Canvas as expected. Thank you so much for your patience.
Sep 5, 07:19 MDT

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.