Instructure Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Portfolium Operational

Website Operational

Web Application Operational

EDU Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2019

No incidents reported today.

Oct 19, 2019

Downloading files triggering 401 error and images not displaying

Resolved - Our Developers were able to roll back a new release which contained the problem causing the 401 errors and missing images. The issue is resolved and should be working now. We will continue to monitor for any other problems. Thank you for your patience.
Oct 19, 17:01 MDT

Investigating - We are aware of an issues with downloading files triggering 401 errors. We are also looking into an issue with images not displaying. Our developers are working on resolving this issue as soon as possible.
Oct 19, 16:39 MDT

Some Canvas users experiencing Page Errors when accessing Canvas

Resolved - Canvas has resumed normal operations. We apologize for the inconvenience, and appreciate your patience.
Oct 19, 11:20 MDT

Monitoring - Our DevOps team were able to identify the issue, and deploy a fix, and it appears that users are no longer experiencing those errors. We'll continue to monitor the situation and provide an update shortly.
Oct 19, 11:07 MDT

Investigating - We're receiving reports of users seeing page errors when accessing Canvas. Our Engineering team is currently investigating the issue, we'll provide an update shortly.
Oct 19, 11:02 MDT

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

Some users in the U.S. region unable to access Canvas

Resolved - Our DevOps team has resolved the issue. All users should be able to access Canvas as normal once again. We appreciate your patience on this as we worked to fix the issue this morning.
Oct 12, 07:17 MDT

Identified - Some users in the U.S. region are unable to access Canvas. Our DevOps team has identified the issue and is working on a fix.
Oct 12, 07:07 MDT

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

Some users in the U.S. region unable to access Canvas

Resolved - Some users in the U.S. region were unable to access Canvas between 2:37 AM and 3:20 AM MT. Our DevOps team was able to address the issue. Users should be able to access Canvas as normal.
Oct 8, 03:30 MDT

Oct 7, 2019

Some users are seeing page errors within Canvas

Resolved - The issue has been resolved. We apologize for the inconvenience, and appreciate your patience.
Oct 7, 18:09 MDT

Update - We are continuing to monitor for any further issues.
Oct 7, 18:09 MDT

Monitoring - A fix has been deployed, and users should stop seeing page errors. We'll monitor this situation and provide an update soon.
Oct 7, 17:54 MDT

Update - Our engineers are still working to resolve this issue. We thank you for your patience and will continue to provide updates.
Oct 7, 17:48 MDT

Update - Our engineers are still working to resolve this issue. We thank you for your patience and will continue to provide updates.
Oct 7, 17:32 MDT

Update - Our engineers are still working to resolve this issue.
Oct 7, 17:15 MDT

Identified - Our engineers have identified what had caused users to see page errors within Canvas. We are working on resolving this issue now and will provide an update shortly.
Oct 7, 16:59 MDT

Update - Our engineers are still investigating what is causing users to see page errors within Canvas.
Oct 7, 16:40 MDT

Investigating - Some users are seeing page errors within Canvas. Our team is investigating this and we will provide an update shortly.
Oct 7, 16:23 MDT

Oct 6, 2019

Some users in Singapore region seeing slow page load times

Resolved - The issue has been resolved, and users should be able to access Canvas as expected. Thank you so much for your patience.
Oct 6, 05:45 MDT

Monitoring - Our DevOps team were able to identify the issue and implement a fix, and it appears that Canvas pages are loading normally now. We'll monitor this situation closely for the next few minutes.
Oct 6, 05:36 MDT

Update - We are continuing to investigate this issue.
Oct 6, 05:34 MDT

Investigating - We are receiving reports that Canvas is experiencing longer than normal load times for some schools based in the Singapore AWS region. Our DevOps team is investigating this issue. We'll provide an update on this shortly.
Oct 6, 05:25 MDT