Instructure Status

All Systems Operational

Instructure Operational

Canvas Operational

Canvas LMS Operational

Canvas Catalog Operational

Canvas Commons Operational

Student ePortfolios Operational

Canvas Studio Operational

Canvas Credentials Operational

Canvas Mobile Operational

Student Pathways Operational

Mastery Operational

Mastery Connect Operational

Item Bank Operational

Online Testing Operational

Elevate Operational

Elevate K-12 Analytics Operational

Elevate Data Quality Operational

Elevate Data Sync Operational

Elevate Standards Alignment Operational

Elevate Data Hub Operational

Impact Operational

Support Tools Operational

Support: Phones/Chat Operational

Support: Webform/email Operational

AWS Region Operational

ca-central-1 Operational

eu-central-1 Operational

eu-west-1 Operational

us-east-1 Operational

us-west-2 Operational

ap-southeast-1 Operational

ap-southeast-2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2022

No incidents reported today.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Global Canvas Clients are experiencing Errors

Resolved - This incident has been resolved.
Sep 21, 12:43 MDT

Update - We are continuing to monitor for any further issues.
Sep 21, 12:43 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 12:36 MDT

Identified - The issue has been identified and a fix is being implemented.
Sep 21, 12:31 MDT

Update - We are continuing to investigate this issue.
Sep 21, 12:22 MDT

Update - We are continuing to investigate this issue.
Sep 21, 12:21 MDT

Update - We are continuing to investigate this issue.
Sep 21, 12:20 MDT

Update - We are continuing to investigate this issue.
Sep 21, 12:16 MDT

Investigating - Users are experiencing slow load times and errors when accessing Canvas in the US region.
Sep 21, 12:07 MDT

Sep 20, 2022

No incidents reported.

Sep 19, 2022

Some users may be receiving page errors when trying to acess Canvas.

Resolved - This incident has been resolved.
Sep 19, 08:01 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 07:10 MDT

Investigating - Users are experiencing issues accessing Canvas. We will update this status as we have additional information.
Sep 19, 07:03 MDT

Canvas Page Errors

Resolved - This incident has been resolved.
Sep 19, 06:45 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 06:40 MDT

Investigating - Users are experiencing issues accessing Canvas. We will update this status as we have additional information.
Sep 19, 06:36 MDT

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

"Service is currently not available. Try again later" error for some users when accessing files in Canvas

Resolved - This incident has been resolved.
Sep 15, 07:13 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 07:08 MDT

Identified - Some users may be experiencing an error when trying to view files within Canvas. We have identified the cause of this error and are working to implement a fix.
Sep 15, 06:58 MDT

Sep 14, 2022

Canvas Page Errors

Resolved - This behavior has been resolved and Canvas is now functioning regularly.
Sep 14, 21:19 MDT

Identified - The issue has been identified, and our engineering team is now deploying a fix. We will update the status page as more information is available.
Sep 14, 21:05 MDT

Investigating - Some users may receive an error stating "currently unable to handle this request" when accessing Canvas. We are working on a resolution and will update as more information is available.
Sep 14, 20:56 MDT

Some users are unable to access New Quizzes in Canvas

Resolved - This incident has been resolved.
Sep 14, 16:40 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 16:22 MDT

Investigating - Our engineers are currently investigating this issue and working to identify the behavior with New Quizzes.
Sep 14, 16:04 MDT

Some users are experiencing intermittent time outs for SCORM content.

Resolved - This incident has been resolved.
Sep 14, 14:32 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 14:18 MDT

Update - At this time users are still experiencing intermittent time outs when accessing SCORM content.
Sep 14, 14:03 MDT

Update - At this time users are still experiencing intermittent time outs when accessing SCORM content.
Sep 14, 13:26 MDT

Investigating - Users are experiencing intermittent time outs when accessing SCORM content. Our engineers are actively investigating and we will update this status as we have additional information.
Sep 14, 13:02 MDT

Sep 13, 2022

Users are experiencing a Service is currently unavailable error when attempting to access files in docviewer

Resolved - This incident has been resolved.
Sep 13, 17:28 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 16:56 MDT

Update - We are continuing to work on a fix for this issue.
Sep 13, 16:50 MDT

Update - We are continuing to work on a fix for this issue.
Sep 13, 16:35 MDT

Update - Our Engineering team is actively investigating and working to correct the inability to see files in Docviewer. At this time users are still experiencing the Service is currently unavailable error.
Sep 13, 16:18 MDT

Identified - The issue has been identified and a fix is being implemented.
Sep 13, 15:54 MDT

Canvas page errors

Resolved - This incident has been resolved.
Sep 13, 10:03 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 09:57 MDT

Investigating - Users are experiencing issues page errors and slowness when accessing canvas. We will update this status as we have additional information.
Sep 13, 09:56 MDT

Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.

Sep 10, 2022

No incidents reported.