Instructure Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Portfolium Operational

Website Operational

Web Application Operational

EDU Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2019

No incidents reported today.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

Support Phone System down

Resolved - The Support Phone System is fully operational at this time. We appreciate your patience and apologize for any inconvenience this has caused in contacting our Support team.
Nov 12, 11:55 MST

Monitoring - This issue appears to be resolved. We will monitor closely for the next 15 minutes and will provide an update when we are in the clear. We appreciate your patience.
Nov 12, 11:40 MST

Investigating - Our Support Phone System is down at the moment. We are working with the vendor to resolve this as soon as possible. If your institution has chat support available please use that for the time being.
Nov 12, 11:31 MST

Nov 11, 2019

Canvas Support Chat Tool

Resolved - The Support chat tool is fully operational at this time. We appreciate your patience and apologize for any inconvenience this has caused in contacting our Support team.
Nov 11, 09:42 MST

Investigating - We are currently working with our team to investigate problems with the chat tool used to contact Canvas Support. The phone lines are operational and Support can be reached at the phone number available through the Help menu located on the Canvas page at this time.
Nov 11, 05:33 MST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

11/7/2019 Canvas users are experiencing 500 errors when in Canvas.

Resolved - The issue has been resolved, and users should be able to access Canvas as expected. We apologize for the inconvenience, and appreciate your patience.
Nov 7, 09:45 MST

Monitoring - Canvas has resumed normal operations. Will continue to monitor for further problems.
Nov 7, 09:38 MST

Identified - Our developers have identified the issue and working on the fix.
Nov 7, 09:36 MST

Update - We are continuing to investigate this issue.
Nov 7, 09:35 MST

Investigating - We are aware of that users are experiencing 500 errors when accessing Canvas. Our developers are looking the issue currently. We will have an update to you as soon as possible.
Nov 7, 09:31 MST

Nov 6, 2019

11/6/2019 Canvas users are experiencing 500 errors when in Canvas.

Resolved - The issue has been resolved, and users should be able to access Canvas as expected. We apologize for the inconvenience, and appreciate your patience.
Nov 6, 18:58 MST

Monitoring - Canvas has resumed normal operations. Will continue to monitor for further problems.
Nov 6, 18:44 MST

Identified - Our developers have identified the issue and working on the fix.
Nov 6, 18:31 MST