Canvas Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 15, 2018

No incidents reported today.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

Some Canvas users are experiencing long load times while accessing Canvas

Resolved - Users are no longer experiencing long load times. Service has been restored. Thank you all for your patience.
Dec 11, 15:45 MST

Update - Our DevOps team is continuing to monitor this situation, we'll provide an update in a few minutes.
Dec 11, 15:28 MST

Monitoring - Our DevOps team was able to identify the cause and apply a fix, and it appears that users are experiencing normal load times. We'll continue to monitor the situation and provide and update in a few minutes.
Dec 11, 15:10 MST

Investigating - Some Canvas users are seeing long load times while trying to access Canvas. We're currently investigating these issues and will post an update shortly. We sincerely apologize for the inconvenience and appreciate your patience.
Dec 11, 14:55 MST

Intermittent issues when viewing documents in Canvas

Resolved - Users are now able to preview documents as expected.
Dec 11, 08:38 MST

Investigating - We are currently aware of the intermittent issues when trying to preview documents in Canvas. We are currently looking into this issue and will update you as more information becomes available.
Dec 11, 06:53 MST

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Canvas Jobs are experiencing higher than normal load times

Resolved - All of the queued jobs requests have been processed, Canvas jobs such as SIS imports, Gradebook exports, Course migration, and Canvas notifications are returned to expected performance. Thank you for your patience while we put things back in order.
Dec 7, 08:57 MST

Update - We are continuing to investigate this issue.
Dec 7, 08:17 MST

Investigating - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.
Dec 7, 08:16 MST

Some US users were experiencing

Resolved - Between 6:40 and 6:45 AM MT users saw slowness and the occasional timeout resulting in blank pages.

Our DevOps team responded to automated alerts and was able to restart services that had errored out and was causing the slowness. Canvas is returned to normal operation.
Dec 7, 06:54 MST

Dec 6, 2018

No incidents reported.

Dec 5, 2018

Intermittent issues when viewing submissions in Speedgrader.

Resolved - Users should now be able to access submissions in Speedgrader with no issue.
Dec 5, 08:21 MST

Monitoring - Our engineers have identified the issue and pushed out a fix. You should now be able to preview submissions in Speedgrader.
Dec 5, 08:05 MST

Investigating - We are currently aware of the intermittent issues when trying to access Submissions in Speedgrader. We are currently looking into this issue and will update you as more information becomes available.
Dec 5, 07:54 MST

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

Some users experienced page errors while trying to access Canvas

Resolved - Some users reported a temporary interruption of service while trying to access Canvas. This included page errors while logging in, and navigating through their courses. Our DevOps team was able to quickly identify the cause of these errors, and remedied the behavior. We appreciate your patience, and apologize for any inconvenience this may have caused.
Dec 2, 16:52 MST

Dec 1, 2018

No incidents reported.