All Systems Operational
Canvas Operational
Canvas ? Operational
— Catalog Operational
— Chat ? Operational
— Collaboration ? Operational
— Commons Operational
— Conferences ? Operational
— Document previewing ? Operational
— Imports and exports Operational
— Media tools ? Operational
— Notifications Operational
— Support: Phones/Chat Operational
— Support: Webform/email Operational
— ePortfolios Operational
— Gauge Operational
Portfolium Operational
Website ? Operational
Web Application ? Operational
EDU Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019
Resolved - Canvas has resumed normal operations, and users are no longer experiencing long load times. We thank you for your patience.
Dec 12, 11:43 MST
Monitoring - Our DevOps team have implemented a fix, and it looks like users are experiencing normal load times. We'll monitor the situation closely for the next few minutes.
Dec 12, 11:27 MST
Update - Our team is continually working to implement a solution to the load times. We'll provide another update on this in a few minutes.
Dec 12, 11:19 MST
Identified - Our team has identified the cause, and are working to implement a solution. We'll provide another update in on this in a few minutes.
Dec 12, 11:04 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.
Dec 12, 10:49 MST
Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
Resolved - Service has been fully restored to our phone software. Thank you for your patience as this was resolved.
Dec 6, 08:27 MST
Monitoring - Service has increased and we should now be seeing improvements to the functionality of the phone systems. We will continue to monitor this until service is restored fully to the phone systems.
Dec 6, 08:13 MST
Identified - Our phone provider has reported troubles with the phone systems. They are aware of the problems, and have identified the cause of the issue. Currently they are actively working to correct this. Calls are still coming in to Canvas Support, however while this is being corrected, please expect longer wait times if contacting Canvas Support by phone.
Dec 6, 07:46 MST
Dec 5, 2019
Resolved - The issue has been resolved. We apologize for the inconvenience, and appreciate your patience.
Dec 5, 09:26 MST
Monitoring - A fix has been deployed, and users should stop seeing page errors. We'll monitor this situation and provide an update soon.
Dec 5, 09:16 MST
Investigating - Some users are seeing page errors within Canvas. Our team is investigating this and we will provide an update shortly.
Dec 5, 09:10 MST
Dec 4, 2019
Resolved - All access to Canvas should be as normal. We apologize for any inconvenience it may have caused.
Dec 4, 08:51 MST
Monitoring - Our DevOps team was able to determine the cause of the error messages and slow load times. Performance within Canvas for effected users should now be resolved. We will continue to monitor this behavior
Dec 4, 08:44 MST
Investigating - We have reports of US based users running into slow load time and error messages when attempting to access Canvas. We are currently investigating these reports
Dec 4, 08:43 MST
Dec 3, 2019
Resolved - Phone support has returned to normal operations. We apologize for any inconvenience this may have caused, and we'd like to thank you again for your patience while this was resolved.
Dec 3, 05:54 MST
Update - Calls are connecting at this time. We will continue to work with our phone provider and monitor the situation. An update will be posted as soon as we have more information. Thank you again for your patience while we work to resolve this!
Dec 2, 20:54 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 19:49 MST
Update - We are continuing to investigate this issue.
Dec 2, 19:47 MST
Update - We are continuing to investigate this issue.
Dec 2, 19:27 MST
Investigating - We are currently experiencing an intermittent issue where we are unable to accept or answer calls. We are working with our phone provider to get this issue resolved. You may contact us through LiveChat or email in the meantime. Thanks for your patience.
Dec 2, 19:27 MST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.