Update - We are continuing to work with the provider to resolve these issues. We will continue to provide updates as progress is made.
Jun 16, 16:08 MDT
Identified - The issue has been identified, we will continue to provide daily updates as more information is made available.
Jun 15, 16:16 MDT
Resolved -
This incident has been resolved.
Jun 21, 02:21 MDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 21, 02:12 MDT
Investigating -
We are currently investigating this issue.
Jun 21, 01:22 MDT
Jun 20, 2022
No incidents reported.
Jun 19, 2022
No incidents reported.
Jun 18, 2022
No incidents reported.
Jun 17, 2022
No incidents reported.
Jun 16, 2022
Unresolved incident: We are currently experiencing some issues with the Support phone number for Elevate Data Sync. Please log into your dashboard and open a ticket if you are in need of Support assistance..
Resolved -
Our phone provider has implemented a fix, and calls are now being directed to Canvas Support agents correctly.
Jun 15, 11:10 MDT
Identified -
Our phone provider has identified the issue and is working towards a resolution.
Jun 15, 11:07 MDT
Investigating -
We are currently working with our phone provider to investigate this issue, and we will post updates as they become available. Please contact Canvas Support via chat if you are experiencing an extended delay in reaching a Canvas Support agent via phone.
Jun 15, 10:38 MDT