Instructure Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Portfolium Operational

Website Operational

Web Application Operational

EDU Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 3, 2021

A small percentage of users in the APAC region are running into error messages within Canvas.

Resolved - This incident has been resolved.
Mar 3, 10:20 MST

Investigating - We are currently investigating this issue.
Mar 3, 10:05 MST

Mar 2, 2021

No incidents reported.

Mar 1, 2021

A small amount of users are experiencing long load times or page errors when accessing Canvas.

Resolved - This incident has been resolved.
Mar 1, 23:48 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 23:45 MST

Investigating - We are currently investigating this issue.
Mar 1, 23:43 MST

Some users are experiencing longer than normal load times when accessing Canvas.

Resolved - This incident has been resolved.
Mar 1, 09:56 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 09:45 MST

Investigating - We are currently investigating this issue.
Mar 1, 09:22 MST

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

A small amount of users are experiencing long load times or page errors when accessing Canvas.

Resolved - This incident has been resolved.
Feb 25, 05:41 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 05:38 MST

Identified - The issue has been identified and a fix is being implemented.
Feb 25, 05:35 MST

Feb 24, 2021

A small amount of users are experiencing long load times or page errors when accessing Canvas.

Resolved - This incident has been resolved.
Feb 24, 05:39 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 05:36 MST

Identified - The issue has been identified and a fix is being implemented.
Feb 24, 05:33 MST

Investigating - We are currently investigating this issue.
Feb 24, 05:30 MST

Feb 23, 2021

A small amount of users are experiencing long load times or page errors when accessing Canvas.

Resolved - This incident has been resolved.
Feb 23, 05:43 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 05:41 MST

Identified - The issue has been identified and a fix is being implemented.
Feb 23, 05:34 MST

Investigating - We are currently investigating this issue.
Feb 23, 05:32 MST

Feb 22, 2021

A small amount of users are experiencing long load times or page errors when accessing Canvas.

Resolved - This incident has been resolved.
Feb 22, 23:06 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 23:04 MST

Identified - The issue has been identified and a fix is being implemented.
Feb 22, 22:55 MST

Feb 21, 2021

Salesforce Maintenance Impacting our Support Communication Channels

Resolved - This incident has been resolved.
Feb 21, 04:00 MST

Identified - Salesforce is migrating our instances to a different server from 8:00 am to 11:00 am UTC. During the migration window, our chat is unavailable. Cases and emails submitted during the maintenance window will be queued and processed after the maintenance is complete.
Our phone system is operational.
Thank you or your patience during this maintenance.
Feb 21, 01:00 MST

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.