Instructure Status

Jan 21, 2020

No incidents reported today.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

Some users are experiencing long load times when accessing Canvas

Resolved - The load times that were impacting some users have returned to normal. We appreciate your patience while our team looked into this.
Jan 14, 11:06 MST

Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.
Jan 14, 10:48 MST

Some users are experiencing long load times when accessing Canvas

Resolved - The load times that were impacting some users have returned to normal. We appreciate your patience while our team looked into this.
Jan 14, 10:25 MST

Monitoring - Our DevOps team was able to bring load times back to normal. We will continue to monitor the situation to ensure that the load time stay at acceptable levels.
Jan 14, 10:07 MST

Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.
Jan 14, 09:49 MST

Some users are experiencing 'long period of inactivity' messages whilst using Canvas

Resolved - We haven't seen additional reports of the behavior occurring and are currently unable to reproduce the error. As always, we greatly appreciate your patience while our team looked into this.
Jan 14, 08:05 MST

Update - We are continuing to work on a fix for this. Apologies for the inconvenience caused.
Jan 14, 06:15 MST

Identified - The problem has been identified and steps are being taken to resolve
Jan 14, 05:11 MST

Update - We are still investigating the cause of this problem. We apologise for the inconvenience caused.
Jan 14, 05:02 MST

Update - We are continuing to look into this problem
Jan 14, 04:43 MST

Investigating - We are aware and currently investigating a problem that some users are experiencing within Canvas with messages stating 'You are not currently logged in, possibly due to a long period of inactivity'.
Jan 14, 04:23 MST

Jan 13, 2020

1/13 File Access Error

Resolved - This incident has been resolved.
Jan 13, 21:14 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 20:51 MST

Update - We are continuing to work on a fix for this issue.
Jan 13, 20:31 MST

Identified - The issue has been identified and a fix is being implemented.
Jan 13, 20:11 MST

Investigating - Some users are seeing intermittent file access issues in Canvas. Our devops team is currently looking into the issue. We will update you shortly with more information.
Jan 13, 20:00 MST

1/13 500 Internal Server Errors

Resolved - This incident has been resolved.
Jan 13, 19:58 MST

Investigating - Some users are currently seeing 500 Internal Server Errors when accessing Canvas. Our devops team is looking into the issue. We will update you shortly with more information.
Jan 13, 19:45 MST

Some user are experiencing long load times when accessing Canvas.

Resolved - Canvas has resumed normal operations, and users are no longer experiencing long load times. We thank you for your patience.
Jan 13, 11:04 MST

Monitoring - Our DevOps team have implemented a fix, and it looks like users are experiencing normal load times. We'll monitor the situation closely for the next few minutes.
Jan 13, 10:59 MST

Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.
Jan 13, 10:48 MST

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.