Instructure Status

Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

Some Free for Teacher users are experiencing long load times when accessing Canvas

Resolved - Load times have remained in the acceptable ranges when accessing Free for Teacher accounts. Thank you for your patience.
Mar 26, 16:57 MDT

Monitoring - Our devops team has implemented a fix for the long load times in our Free for Teacher instance. We will continue monitoring the load times at this time.
Mar 26, 16:52 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 26, 16:49 MDT

Investigating - We are currently investigating this issue.
Mar 26, 16:36 MDT

Canvas Page Errors

Resolved - We have received reports that between 10:41 AM and 10:49 AM MDT some users may have received page errors inside of Canvas. Our devops team was able to identify the cause of the errors, and reroute traffic to correct the errors received. Thank you for your patience and we apologize for any impact this may have caused.
Mar 26, 11:00 MDT

Mar 25, 2020

No incidents reported.

Mar 24, 2020

Some users are experiencing long load times when accessing Canvas

Resolved - This incident has been resolved.
Mar 24, 19:35 MDT

Update - We are continuing to work on a fix for this issue.
Mar 24, 19:29 MDT

Identified - Our engineers have identified the issue and are working on a resolution.
Mar 24, 19:07 MDT

Update - We are continuing to investigate this issue.
Mar 24, 18:54 MDT

Investigating - We are currently investigating this issue.
Mar 24, 18:54 MDT

Users are experiencing page errors while accessing Canvas

Resolved - Our Devops team has implemented a solution, and Canvas has resumed normal operating parameters.
Mar 24, 17:12 MDT

Monitoring - Our devops team has implemented a fix for the page errors and we will be monitoring the results.
Mar 24, 17:05 MDT

Update - Our devops team has implemented a fix for the page errors and we will be monitoring the results.
Mar 24, 17:05 MDT

Update - Our devops team is still actively working to implement a fix for these page errors. We will provide an update shortly.
Mar 24, 16:50 MDT

Update - Our devops team is still actively working to implement a fix for these page errors. We will provide an update shortly.
Mar 24, 16:49 MDT

Update - We are continuing to work on a fix for this issue.
Mar 24, 16:37 MDT

Identified - Our devops team was able to identify the cause of the page errors and are actively working to implement a fix for these load times.
Mar 24, 16:36 MDT

Investigating - We are currently investigating this issue.
Mar 24, 16:22 MDT

Some users are experiencing long load times when accessing Canvas

Resolved - This incident has been resolved.
Mar 24, 08:07 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 07:57 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 24, 07:47 MDT

Investigating - Some users are experiencing long load times when accessing Canvas. We are looking into this issue and will provide updates as they come.
Mar 24, 07:33 MDT

Mar 23, 2020

Some users are experiencing long load times when accessing Canvas

Resolved - This incident has been resolved.
Mar 23, 18:06 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 17:52 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 23, 17:46 MDT

Investigating - We are currently investigating this issue.
Mar 23, 17:42 MDT

Notifications may be delayed for some users.

Resolved - This incident has been resolved.
Mar 23, 16:42 MDT

Monitoring - Due to an increased backlog, some Canvas notifications may take longer to process and send than normal. This is impacting SMS, Push-notifications, and emails. We're seeing improvements on the delayed responses, and we'll continue to monitor for any further increases in wait times.

Thank you for your patience.
Mar 23, 15:42 MDT

Some users are experiencing long load times or page time outs when accessing Canvas

Resolved - Load times have remained in the acceptable ranges when accessing Canvas. Thank you for your patience while our team corrected this.
Mar 23, 11:53 MDT

Monitoring - Load times for the affected users have returned to normal. We will continue to monitor this and make sure that load times stay in the acceptable ranges.
Mar 23, 11:15 MDT

Identified - Our devops team was able to identify the cause of the load times and are actively working to implement a fix for these load times.
Mar 23, 09:05 MDT

Investigating - Some users are experiencing long load times and page errors when accessing Canvas. We are looking into this issue and will provide updates as they come.
Mar 23, 08:50 MDT

Some users are seeing errors when accessing BigBlueButton Conferences in Canvas

Resolved - Good performance has resumed for BBB. We appreciate your patience.
Mar 23, 05:55 MDT

Update - We are continuing to monitor for any further issues.
Mar 19, 12:01 MDT

Update - We are aware customers are still seeing errors when attempting to access BBB conferences. We sincerely apologize for the continued disturbance. We are communicating with the BBB team and they are looking into solving these problems to support our users.
Mar 19, 04:12 MDT

Monitoring - A fix was implemented and users should be able to start accessing BigBlueButton conferences again. We sincerely apologize for the inconvenience caused by this.
Mar 19, 01:37 MDT

Identified - We have identified the cause and a fix is being worked on as we speak
Mar 18, 07:00 MDT

Investigating - We are aware of the problems some Canvas users are getting when trying to access BigBlueButton conferences in Canvas. This is being investigated and more information will come. We apologize for the inconvenience caused.
Mar 18, 04:36 MDT

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

Emergency media server maintenance

Resolved - The maintenance has been completed and the media tools have returned to normal performance. Thank you for your patience while our team performed this emergency maintenance.
Mar 20, 11:02 MDT

Monitoring - The maintenance should now be concluded. The video playback and upload should resume as normal. We will continue to monitor the fix to ensure that it's working as intended.
Mar 20, 10:38 MDT

Identified - Our team is performing emergency maintenance to fix errors that were being received when previewing and uploading some videos. During this time, you may continue to see errors and slow upload times when trying to upload a video to Canvas.
Mar 20, 10:23 MDT

Mar 19, 2020

Some users are experiencing long load times when accessing Canvas

Resolved - Canvas has resumed normal operational parameters, and we appreciate your patience while our team looked into this.
Mar 19, 14:36 MDT

Monitoring - Our Engineers were able to identify the cause and apply a fix, and it appears our Free for Teachers instances are loading normally. We'll continue to monitor this and provide an update shortly.
Mar 19, 14:21 MDT

Investigating - Some users are experiencing long load times when accessing Canvas when accessing our Free for Teacher site. We are looking into this issue and will provide updates as they come.
Mar 19, 14:14 MDT

Some users are experiencing long load times when accessing Canvas

Resolved - Canvas has resumed normal operational parameters, and we appreciate your patience while our team looked into this.
Mar 19, 12:57 MDT

Monitoring - We've identified and applied a fix, and Canvas appears to be loading normally. We'll be monitoring the situation and we'll provide another update shortly.
Mar 19, 12:42 MDT

Investigating - Some users are experiencing long load times when accessing Canvas. We are looking into this issue and will provide updates as they come.
Mar 19, 12:26 MDT

Some users experiencing errors when accessing Canvas.

Resolved - This incident has been resolved. Users should be able to access Canvas as normal.
Mar 19, 11:38 MDT

Monitoring - Our devops team was able to implement a fix for the Page Errors users were seeing when accessing Canvas. We will continue to monitor this and update you as more information becomes available.
Mar 19, 11:29 MDT

Investigating - We are aware of an issue where users are experiencing Page Errors when accessing Canvas. Our Devops team is looking into the issue and we'll continue to update as more information becomes available.
Mar 19, 11:10 MDT

Mar 18, 2020

Some users are experiencing long load times when accessing Canvas

Resolved - This incident has been resolved.
Mar 18, 19:15 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 19:08 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 18, 19:07 MDT

Investigating - We are currently investigating this issue.
Mar 18, 19:05 MDT

Some users are experiencing long load times when accessing Canvas

Resolved - This incident has been resolved.
Mar 18, 11:41 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 18, 11:36 MDT

Update - We are continuing to investigate this issue.
Mar 18, 11:33 MDT

Investigating - We are currently investigating this issue.
Mar 18, 11:33 MDT

Slow load times in Canvas

Resolved - Canvas is back to normal functionality. We apologize for any inconvenience this incident has caused.
Mar 18, 10:46 MDT

Monitoring - Load times appear to have gone back to normal. We will continue to monitor this and will update when we are in the all-clear. We appreciate your patience.
Mar 18, 10:36 MDT

Investigating - Some users may be having trouble loading Canvas at this time. We are looking into this issue and will provide updates as they come.
Mar 18, 10:23 MDT

Mar 17, 2020

Some users experiencing long load times when created objects.

Resolved - This incident has been resolved.
Mar 17, 13:16 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 13:01 MDT

Update - Our Devops team is still investigating what is causing the 404 page errors when some users try to create objects in Canvas.
Mar 17, 12:43 MDT

Investigating - We are aware of an issue where some users are experiencing page errors when creating objects in Canvas such as Pages, Assignments, Sub-Accounts, etc.
Mar 17, 12:26 MDT

Some users are experiencing 500 page errors.

Resolved - Canvas has resumed normal operational parameters, and we appreciate your patience while our team looked into this.
Mar 17, 08:19 MDT

Update - Page errors have been resolved. We will be monitoring this issue till tomorrow morning as we take all necessary precautions to fully stabilize the system. We will keep you updated.
Mar 16, 19:02 MDT

Update - Most page errors have been fixed. We are working on the issues with the school admins access Canvas account settings. This will be fixed tomorrow morning. We will update you as soon as it's fixed.
Mar 16, 18:53 MDT

Update - Most page errors have been fixed. We are still actively looking into issues with the school admins access Canvas account settings.
Mar 16, 18:22 MDT

Update - Most page errors have been fixed. We are actively looking into issues with the school admins access Canvas account settings.
Mar 16, 15:56 MDT

Update - Most page errors have been fixed. We are actively looking into issues with the school admins access Canvas account settings.
Mar 16, 15:55 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 15:33 MDT

Update - We are continuing to work on a fix for this issue.
Mar 16, 15:24 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 16, 15:10 MDT

Investigating - We are currently investigating this issue.
Mar 16, 15:09 MDT

Mar 16, 2020

Some users are experiencing long load times when accessing Canvas

Resolved - This incident has been resolved.
Mar 16, 17:16 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 16:19 MDT

Identified - The issue has been identified and a fix is being implemented.
Mar 16, 16:03 MDT

Investigating - We are currently investigating this issue.
Mar 16, 15:52 MDT

Users experiencing long job processing times

Resolved - This issue has been resolved.
Mar 16, 13:22 MDT

Monitoring - Our devops team was able to identify the cause of the slow job processing times. We will continue to monitor this for further issues.
Mar 16, 13:03 MDT

Investigating - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.
Mar 16, 12:56 MDT

Mar 15, 2020

No incidents reported.

Mar 14, 2020

No incidents reported.