Instructure Status

All Systems Operational

Canvas Operational

— Catalog Operational

— Chat Operational

— Collaboration Operational

— Commons Operational

— Conferences Operational

— Document previewing Operational

— Imports and exports Operational

— Media tools Operational

— Notifications Operational

— Support: Phones/Chat Operational

— Support: Webform/email Operational

— ePortfolios Operational

— Gauge Operational

Portfolium Operational

Website Operational

Web Application Operational

EDU Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 13, 2019

No incidents reported today.

Dec 12, 2019

Some users are experiencing long load times when accessing Canvas

Resolved - Canvas has resumed normal operations, and users are no longer experiencing long load times. We thank you for your patience.
Dec 12, 11:43 MST

Monitoring - Our DevOps team have implemented a fix, and it looks like users are experiencing normal load times. We'll monitor the situation closely for the next few minutes.
Dec 12, 11:27 MST

Update - Our team is continually working to implement a solution to the load times. We'll provide another update on this in a few minutes.
Dec 12, 11:19 MST

Identified - Our team has identified the cause, and are working to implement a solution. We'll provide another update in on this in a few minutes.
Dec 12, 11:04 MST

Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.
Dec 12, 10:49 MST

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

Canvas Support Phone Systems

Resolved - Service has been fully restored to our phone software. Thank you for your patience as this was resolved.
Dec 6, 08:27 MST

Monitoring - Service has increased and we should now be seeing improvements to the functionality of the phone systems. We will continue to monitor this until service is restored fully to the phone systems.
Dec 6, 08:13 MST

Identified - Our phone provider has reported troubles with the phone systems. They are aware of the problems, and have identified the cause of the issue. Currently they are actively working to correct this. Calls are still coming in to Canvas Support, however while this is being corrected, please expect longer wait times if contacting Canvas Support by phone.
Dec 6, 07:46 MST

Dec 5, 2019

Some users are seeing page errors within Canvas

Resolved - The issue has been resolved. We apologize for the inconvenience, and appreciate your patience.
Dec 5, 09:26 MST

Monitoring - A fix has been deployed, and users should stop seeing page errors. We'll monitor this situation and provide an update soon.
Dec 5, 09:16 MST

Investigating - Some users are seeing page errors within Canvas. Our team is investigating this and we will provide an update shortly.
Dec 5, 09:10 MST

Dec 4, 2019

Slow load times or error messages when accessing Canvas

Resolved - All access to Canvas should be as normal. We apologize for any inconvenience it may have caused.
Dec 4, 08:51 MST

Monitoring - Our DevOps team was able to determine the cause of the error messages and slow load times. Performance within Canvas for effected users should now be resolved. We will continue to monitor this behavior
Dec 4, 08:44 MST

Investigating - We have reports of US based users running into slow load time and error messages when attempting to access Canvas. We are currently investigating these reports
Dec 4, 08:43 MST

Dec 3, 2019

Unable to receive phone calls

Resolved - Phone support has returned to normal operations. We apologize for any inconvenience this may have caused, and we'd like to thank you again for your patience while this was resolved.
Dec 3, 05:54 MST

Update - Calls are connecting at this time. We will continue to work with our phone provider and monitor the situation. An update will be posted as soon as we have more information. Thank you again for your patience while we work to resolve this!
Dec 2, 20:54 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 19:49 MST

Update - We are continuing to investigate this issue.
Dec 2, 19:47 MST

Update - We are continuing to investigate this issue.
Dec 2, 19:27 MST

Investigating - We are currently experiencing an intermittent issue where we are unable to accept or answer calls. We are working with our phone provider to get this issue resolved. You may contact us through LiveChat or email in the meantime. Thanks for your patience.
Dec 2, 19:27 MST

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.