Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
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Update - We are continuing to investigate this issue.
Sep 16, 2026 - 03:11 MDT
Sep 16, 2026 - 03:11 MDT
Update - Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .
Sep 16, 2026 - 03:05 MDT
Sep 16, 2026 - 03:05 MDT
Investigating - We are currently investigating this issue.
Sep 16, 2026 - 02:52 MDT
Sep 16, 2026 - 02:52 MDT
Instructure
Operational
Canvas
Operational
Canvas LMS
Operational
Canvas Catalog
Operational
Canvas Commons
Operational
Canvas Credentials
Operational
Canvas Data 2
Operational
Canvas Mobile
Operational
Canvas Studio
Operational
Canvas Portfolio
Operational
Student ePortfolios
Operational
Student Pathways
Operational
Canvas Career
Operational
SIS Platform
Operational
SIStemic
Operational
DataSync
Operational
Elevate
Operational
Elevate Data Quality
Operational
Elevate Data Sync
Operational
Elevate Standards Alignment
Operational
Impact
Operational
Learn Platform
Operational
Mastery
Operational
Mastery Connect
Operational
Item Bank
Operational
Online Testing
Operational
Support Tools
Degraded Performance
Support: Phones/Chat
Degraded Performance
Support: Webform/email
Degraded Performance
AWS Region
Operational
ca-central-1
Operational
eu-central-1
Operational
eu-west-1
Operational
us-east-1
Operational
us-west-2
Operational
ap-southeast-1
Operational
ap-southeast-2
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.