Some users may encounter long load times or errors when accessing Canvas

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Oct 16, 2024 - 00:50 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2024 - 00:40 MDT

Update

We are continuing to investigate this issue.

Posted Oct 15, 2024 - 23:32 MDT

Investigating

We are currently investigating this issue.

Posted Oct 15, 2024 - 23:22 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (ap-southeast-1).