Docviewer not loading causing Speedgrader to not load

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Oct 22, 2024 - 19:20 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2024 - 16:22 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 22, 2024 - 12:57 MDT

Update

We are continuing to investigate this issue.

Posted Oct 22, 2024 - 11:37 MDT

Update

The attempted fix failed we are still investigating the situation.

Posted Oct 22, 2024 - 11:34 MDT

Update

Users should be able to access Docviewer again, however we are still investigating the root cause of the situation?

Posted Oct 22, 2024 - 10:18 MDT

Investigating

We are currently investigating this issue.

Posted Oct 22, 2024 - 09:40 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1, us-west-2).