Some Users in EMEA May Encounter Errors When Accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Apr 02, 2024 - 04:35 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2024 - 04:19 MDT

Update

We are continuing to work on a fix for this issue.
Posted Apr 02, 2024 - 04:02 MDT

Update

We are continuing to work on a fix for this issue.
Posted Apr 02, 2024 - 03:42 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 02, 2024 - 03:21 MDT

Update

We are continuing to investigate this issue.
Posted Apr 02, 2024 - 03:15 MDT

Update

We are continuing to investigate this issue.
Posted Apr 02, 2024 - 02:53 MDT

Update

We are continuing to investigate this issue.
Posted Apr 02, 2024 - 02:41 MDT

Update

We are continuing to investigate this issue.
Posted Apr 02, 2024 - 02:29 MDT

Investigating

We are currently investigating this issue.
Posted Apr 02, 2024 - 01:54 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (eu-west-1).