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Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Apr 07, 2026 - 12:54 MDT

Update

Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.

Posted Apr 06, 2026 - 11:49 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 06, 2026 - 11:45 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 06, 2026 - 11:33 MDT

Investigating

We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.

Posted Apr 06, 2026 - 09:47 MDT

This incident affected: Canvas (Canvas Credentials).