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Some users may experience 500 errors when trying to access Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Nov 11, 2025 - 21:16 MST

The issue has been identified and a fix is being implemented.

Posted Nov 11, 2025 - 21:12 MST

We are continuing to investigate this issue.

Posted Nov 11, 2025 - 20:51 MST

We are currently investigating this issue.

Posted Nov 11, 2025 - 20:23 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-west-2).