Some users may experience 500 errors when trying to access Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Nov 11, 2025 - 21:16 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 11, 2025 - 21:12 MST

Update

We are continuing to investigate this issue.
Posted Nov 11, 2025 - 20:51 MST

Investigating

We are currently investigating this issue.
Posted Nov 11, 2025 - 20:23 MST
This incident affected: Canvas (Canvas LMS) and AWS Region (us-west-2).