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Some Canvas users in the US experiencing slow load times

Incident Report for Instructure

Resolved

Our DevOps team identified the issue and Canvas has resumed normal service. Thank you for your patience and we apologize for any inconvenience.
Posted Apr 23, 2018 - 12:34 MDT

Update

Our DevOps team is continuing efforts to resolve the slow load times. Again, we apologize for any inconveniences this has caused.
Posted Apr 23, 2018 - 12:09 MDT

Update

Our DevOps team is continuing to work on a resolution for this issue. We apologize for any inconvenience this may cause your users.
Posted Apr 23, 2018 - 11:27 MDT

Identified

Our DevOps team has identified the cause of the slow load times. They are currently working to resolve this issue. Thank you for your patience.
Posted Apr 23, 2018 - 11:09 MDT

Investigating

We are aware of slow load times affecting a small portion of users in the US users. We apologize for the disruption to service and our Devops team are working on resolving the page load times.
Posted Apr 23, 2018 - 10:46 MDT