Users are unable to load SCORM packages in Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Feb 20, 2023 - 10:55 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 20, 2023 - 10:45 MST

Update

We are continuing to investigate this issue.

Posted Feb 20, 2023 - 10:17 MST

Investigating

When accessing SCORM materials in Canvas, some users are unable to view the content. Our engineers are currently investigating the issue.

Posted Feb 20, 2023 - 10:12 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (ca-central-1, eu-central-1, eu-west-1, us-east-1, us-west-2, ap-southeast-1, ap-southeast-2).