Some users are experiencing 504 errors in the US east region

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Dec 08, 2022 - 13:31 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 08, 2022 - 13:27 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 08, 2022 - 13:24 MST

Update

We are continuing to investigate this issue.

Posted Dec 08, 2022 - 13:17 MST

Update

We are continuing to investigate this issue.

Posted Dec 08, 2022 - 13:05 MST

Investigating

We are currently investigating this issue.

Posted Dec 08, 2022 - 13:05 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).