Slow Login Times For Some Users/Accounts

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jul 07, 2020 - 08:11 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 06, 2020 - 23:57 MDT

Update

We are continuing to investigate this issue.

Posted Jul 06, 2020 - 23:46 MDT

Update

We are continuing to investigate this issue.

Posted Jul 06, 2020 - 23:31 MDT

Update

We are continuing to investigate this issue.

Posted Jul 06, 2020 - 23:16 MDT

Investigating

Some users are experiencing slow loading times when attempting to login to Canvas. We are currently investigating the issue.

Posted Jul 06, 2020 - 23:13 MDT

This incident affected: Canvas (Canvas LMS).