500 errors when accessing Canvas Data 2

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Oct 21, 2026 - 16:54 MDT

Monitoring

A fix is implemented by the vendor and they are monitoring the recovery.
Posted Oct 21, 2026 - 15:56 MDT

Identified

Users accessing Canvas Data 2 may receive 500 errors due to a vendor outage. We are working with the vendor to restore access to these services.
Posted Oct 21, 2026 - 15:06 MDT
This incident affected: AWS Region (eu-west-1) and Canvas (Canvas Data 2).