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Some users are unable to download files using Canvas apps on Android devices

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Dec 02, 2025 - 07:22 MST

Update

We are continuing to monitor for any further issues.

Posted Dec 02, 2025 - 07:18 MST

Update

We are continuing to monitor for any further issues.

Posted Dec 02, 2025 - 06:57 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 02, 2025 - 06:35 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 02, 2025 - 06:21 MST

Update

We are continuing to investigate this issue.

Posted Dec 02, 2025 - 06:05 MST

Investigating

We are currently investigating this issue.

Posted Dec 02, 2025 - 05:45 MST

This incident affected: AWS Region (ca-central-1, eu-central-1, eu-west-1, us-east-1, us-west-2, ap-southeast-1, ap-southeast-2) and Canvas (Canvas Mobile).