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Some users in the US are getting 500 errors when attempting to access Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Jan 25, 2023 - 07:10 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2023 - 07:06 MST

Identified

Our Engineering team is actively investigating and working to correct the 500 error. At this time users are still experiencing 500 errors and are unable to access Canvas.
Posted Jan 25, 2023 - 07:00 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2023 - 06:56 MST

Identified

Our Engineering team is actively investigating and working to correct the 500 errors so users can access Canvas.
Posted Jan 25, 2023 - 06:48 MST
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).