Some users in the US region are unable to log into Canvas and are getting 500 errors

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jan 27, 2023 - 12:38 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 27, 2023 - 12:32 MST

Investigating

We are currently investigating this issue.

Posted Jan 27, 2023 - 12:25 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).