Some users in the US region are unable to log into Canvas and are getting 500 errors

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jan 27, 2023 - 12:38 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 27, 2023 - 12:32 MST

Investigating

We are currently investigating this issue.

Posted Jan 27, 2023 - 12:25 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).