Canvas support phone system is experiencing connection issues.

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Apr 19, 2022 - 15:02 MDT

Monitoring

A fix has been implemented by sharpen. You can check the sharpen status page https://status.sharpencx.com/. We will continue to monitor the situation.

Posted Apr 19, 2022 - 14:54 MDT

Update

We are continuing to investigate this issue.

Posted Apr 19, 2022 - 14:51 MDT

Investigating

Users are able to call in, however they may experience some connection issues.

Posted Apr 19, 2022 - 14:45 MDT

This incident affected: Canvas (Support: Phones/Chat).