Some non-US numbers are intermittently experiencing delays/dropped calls when trying to contact our support team via phone.

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted May 17, 2022 - 15:25 MDT

Update

If you are experiencing this issue, please contact us via LiveChat or email rather than by phone.

Posted May 16, 2022 - 20:44 MDT

Investigating

We are currently working with our phone system provider to investigate this issue.

Posted May 16, 2022 - 20:36 MDT

This incident affected: Support Tools (Support: Phones/Chat).