Slow load times or error messages when accessing Canvas for some users

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jul 10, 2020 - 03:36 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 10, 2020 - 03:30 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 10, 2020 - 03:28 MDT

Investigating

we are currently looking into an issue where some of our users users are running into error messages or slow load times when accessing Canvas

Posted Jul 10, 2020 - 03:23 MDT

This incident affected: Canvas (Canvas).