Slow load times or error messages when accessing Canvas

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Incident Report for Instructure

Resolved

Canvas access has returned to normal and users should be able to access as normal.

Posted Apr 28, 2019 - 19:20 MDT

Identified

We have been able to find the cause of this issue. We have implemented a fix for this and load times are scaling back to normal.

Posted Apr 28, 2019 - 19:02 MDT

Investigating

we are currently investigating slow load times and users running into error messages when they are attempting to access Canvas.

Posted Apr 28, 2019 - 18:55 MDT

This incident affected: Canvas (Canvas LMS).