Some users may encounter broken images and media files in Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Apr 08, 2026 - 03:49 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 08, 2026 - 03:45 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 08, 2026 - 03:33 MDT

Investigating

We are currently investigating this issue.
Posted Apr 08, 2026 - 03:23 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (eu-central-1, us-west-2, ap-southeast-1).