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Some users are experiencing 504 errors when accessing Canvas

Incident Report for Instructure

Resolved

Canvas has resumed normal operational parameters, and we appreciate your patience while our team looked into this.
Posted Apr 30, 2020 - 18:50 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 30, 2020 - 18:44 MDT

Update

We are still actively working on a fix for this issue.
Posted Apr 30, 2020 - 18:43 MDT

Update

We are continuing to work on a fix for this issue.
Posted Apr 30, 2020 - 18:32 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 30, 2020 - 18:20 MDT

Investigating

Some users are experiencing timeouts and page errors when attempting to access Canvas. We're currently investigating this issue, and will provide an update soon.
Posted Apr 30, 2020 - 18:12 MDT