At 7:48 am MT, A customer report came through from the Customer success team that the Elevate Data Quality site in TX was not working. The support team then confirmed that this was for all Instances/ regions of the Elevate Data Quality site. When users navigated to the login page they were presented with a 404 not found page or a page stating the site is not secure.
Our development teams then determined it was an issue with one of our third party web applications, that handle fIrewall and load balancing services used for these sites. We reached out to them to resolve the issue as a critical matter.
After working with the third party team, our site reliability teams moved forward to circumvent the service so it will run for our users. And have stated this is the permanent solution now that we are using the Amazon Load Balancing service.
The Elevate Data Quality application websites were back up and running at 9:34am 3/27/2025. If any users still see the 404 page, we advise that they send us the URL they are using and try to access the page from a link sent in a scorecard email via EDQ and clear their cache and cookies.
Any similar behaviors that cannot be resolved should be sent to our support team at data-quality-support@instructure.com