Some users in North America are not seeing their enrollments in Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Aug 10, 2021 - 15:39 MDT

Monitoring

Our engineering team was able to identify the cause of the issue and implement a solution. Due to each user's local caching it may take a short time before users are able to see their courses. If the issue persists please try resetting your router.

Posted Aug 10, 2021 - 15:22 MDT

Identified

The issue has been identified. We are continuing to investigate this issue.

Posted Aug 10, 2021 - 15:15 MDT

Update

We are continuing to investigate this issue.

Posted Aug 10, 2021 - 15:02 MDT

Investigating

We are currently investigating this issue.

Posted Aug 10, 2021 - 14:44 MDT

This incident affected: Canvas (Canvas LMS).