Some users receiving 504 Timeout errors when attempting to access Canvas

To view uptime history for your instance of Canvas, click here.

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jan 31, 2024 - 16:19 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 31, 2024 - 16:17 MST

Update

A fix has been identified and is being deployed now.

Posted Jan 31, 2024 - 16:02 MST

Update

We are continuing to work on a fix for this issue.

Posted Jan 31, 2024 - 15:46 MST

Update

We are continuing to work on a fix for this issue.

Posted Jan 31, 2024 - 15:15 MST

Update

We are continuing to work on a fix for this issue.

Posted Jan 31, 2024 - 14:56 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 31, 2024 - 14:32 MST

Investigating

We are currently investigating this issue.

Posted Jan 31, 2024 - 14:22 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).