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Video file uploads having increased time to process when using Studio

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Jun 05, 2024 - 11:49 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 05, 2024 - 11:44 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 05, 2024 - 11:42 MDT

Update

We are continuing to investigate this issue.
Posted Jun 05, 2024 - 11:17 MDT

Investigating

We are currently investigating this issue.
Posted Jun 05, 2024 - 11:15 MDT
This incident affected: AWS Region (eu-west-1, us-east-1, us-west-2) and Canvas (Canvas Studio).
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