Video file uploads having increased time to process when using Studio

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jun 05, 2024 - 11:49 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 05, 2024 - 11:44 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 05, 2024 - 11:42 MDT

Update

We are continuing to investigate this issue.

Posted Jun 05, 2024 - 11:17 MDT

Investigating

We are currently investigating this issue.

Posted Jun 05, 2024 - 11:15 MDT

This incident affected: AWS Region (eu-west-1, us-east-1, us-west-2) and Canvas (Canvas Studio).