"Service is currently not available. Try again later" error for some users when accessing files in Canvas

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Sep 15, 2022 - 07:13 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 15, 2022 - 07:08 MDT

Identified

Some users may be experiencing an error when trying to view files within Canvas. We have identified the cause of this error and are working to implement a fix.

Posted Sep 15, 2022 - 06:58 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).