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Some users are experiencing 504 errors and slowness when accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Apr 28, 2020 - 17:59 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 28, 2020 - 17:50 MDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 28, 2020 - 17:42 MDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 28, 2020 - 17:32 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 28, 2020 - 17:22 MDT

Investigating

Some users are experiencing timeouts and page errors when attempting to access Canvas. We're currently investigating this issue, and will provide an update soon.

Posted Apr 28, 2020 - 17:13 MDT