Some users may be experiencing slowness or timeout errors when accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Jan 29, 2026 - 08:50 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 29, 2026 - 08:29 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 29, 2026 - 07:55 MST

Investigating

We are currently investigating this issue.
Posted Jan 29, 2026 - 07:19 MST
This incident affected: Canvas (Canvas LMS) and AWS Region (us-west-2).