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A small subset of users are experiencing slowness or page timeout errors when accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Oct 09, 2020 - 10:23 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 09, 2020 - 10:08 MDT

Identified

Our Engineers have Identified the cause of the issue, and are working to implement a fix.
Posted Oct 09, 2020 - 09:52 MDT

Update

We are continuing to investigate this issue.
Posted Oct 09, 2020 - 09:37 MDT

Update

We are continuing to investigate this issue.
Posted Oct 09, 2020 - 09:24 MDT

Investigating

A small subset of users are experiencing slowness or page timeout errors when accessing Canvas. Our DevOps team is currently investigating the issue, and we'll provide an update shortly.
Posted Oct 09, 2020 - 09:09 MDT
This incident affected: Canvas (Canvas LMS).