DocViewer failing to render new files for some users

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Feb 11, 2026 - 18:40 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 11, 2026 - 18:29 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 11, 2026 - 16:41 MST

Investigating

We are currently investigating this issue.
Posted Feb 11, 2026 - 16:11 MST
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1, us-west-2).