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DocViewer failing to render new files for some users

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Feb 11, 2026 - 18:40 MST

A fix has been implemented and we are monitoring the results.

Posted Feb 11, 2026 - 18:29 MST

The issue has been identified and a fix is being implemented.

Posted Feb 11, 2026 - 16:41 MST

We are currently investigating this issue.

Posted Feb 11, 2026 - 16:11 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1, us-west-2).