Some users are getting 500 errors within Canvas
Incident Report for Instructure
Resolved
Canvas has resumed normal operations. We thank you for your patience.
Posted Sep 23, 2019 - 01:20 MDT
Monitoring
Our DevOps team was able to identify and implement a fix to this server cluster. Page access has been restored. We will continue to monitor the situation.
Posted Sep 23, 2019 - 01:04 MDT
Identified
Our DevOps team have identified the problem and are working to get this resolved.
Posted Sep 23, 2019 - 00:55 MDT
Update
Canvas users are experiencing a 500 page error when attempting to get access to Canvas. We are investigating the problem and will be back shortly with further information.
Posted Sep 23, 2019 - 00:40 MDT
Investigating
We are currently investigating issues where users are getting page errors and 500 errors within Canvas in our Sydney region
Posted Sep 23, 2019 - 00:36 MDT
This incident affected: Canvas (Canvas).