Some users experiencing longer Studio video load times

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Apr 12, 2025 - 07:19 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 12, 2025 - 07:17 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 12, 2025 - 07:10 MDT

Investigating

We are currently investigating this issue.
Posted Apr 12, 2025 - 07:06 MDT
This incident affected: AWS Region (ap-southeast-1) and Canvas (Canvas Studio).
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To view uptime history for your instance of Canvas, click here.