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Some users receiving errors when accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved and users can access Canvas normally again.

Posted Nov 17, 2022 - 18:57 MST

Investigating

We are currently investigating some users getting a heavy page load error when trying to access Canvas.

Posted Nov 17, 2022 - 18:51 MST

This incident affected: Canvas (Canvas LMS, Canvas Catalog, Canvas Commons, Canvas Credentials, Canvas Mobile, Canvas Studio, Student ePortfolios, Student Pathways) and AWS Region (us-east-1).