Some users may be receiving a "This website is under heavy load" error when attempting to access Canvas.

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Aug 23, 2024 - 06:03 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 23, 2024 - 06:01 MDT

Investigating

We are currently investigating this issue.

Posted Aug 23, 2024 - 05:58 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).