Some Users are experiencing 500 errors or Instance not existing when attempting to access Canvas

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Nov 16, 2022 - 10:14 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 16, 2022 - 10:03 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 16, 2022 - 09:52 MST

Investigating

We are currently investigating this issue.

Posted Nov 16, 2022 - 09:45 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).