Users should be able to access cases and chats without issue. We appreciate your patience.
Posted Oct 26, 2019 - 08:14 MDT
Update
Some users are receiving errors when accessing the cases website along with the chat tool. This is a result of degraded performance affecting Salesforce Communities. https://status.salesforce.com/
Posted Oct 25, 2019 - 09:01 MDT
Monitoring
Some users are receiving errors when accessing the cases website along with the chat tool. This is a result of degraded performance affecting Salesforce Communities. https://status.salesforce.com/