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Blank Screen When Attempting to Access Recordings in Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Nov 18, 2025 - 17:06 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2025 - 17:01 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 18, 2025 - 16:29 MST

Update

We are continuing to investigate this issue.
Posted Nov 18, 2025 - 15:59 MST

Update

We are continuing to investigate this issue.
Posted Nov 18, 2025 - 15:07 MST

Update

We are continuing to investigate this issue.
Posted Nov 18, 2025 - 14:39 MST

Investigating

Some users may encounter a blank page or console errors when attempting to listen to recordings or watch videos in Canvas.
Posted Nov 18, 2025 - 14:38 MST
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1, ap-southeast-1).
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