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Some users are experiencing long load times or page time outs when accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Oct 11, 2020 - 10:53 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 11, 2020 - 10:45 MDT

Investigating

We are currently investigating this issue.

Posted Oct 11, 2020 - 10:06 MDT

This incident affected: Canvas (Canvas LMS, Canvas Catalog, Canvas Commons, Student ePortfolios) and Support Tools (Support: Phones/Chat, Support: Webform/email).