We are currently investigating reports of intermittent failures within the DocViewer conversion engine

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted May 04, 2026 - 17:41 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 04, 2026 - 17:36 MDT

Investigating

We are currently investigating this issue.
Posted May 04, 2026 - 16:54 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (eu-central-1, eu-west-1, ap-southeast-1).