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We are currently investigating reports of intermittent failures within the DocViewer conversion engine

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted May 04, 2026 - 17:41 MDT

A fix has been implemented and we are monitoring the results.

Posted May 04, 2026 - 17:36 MDT

We are currently investigating this issue.

Posted May 04, 2026 - 16:54 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (eu-central-1, eu-west-1, ap-southeast-1).