Region-specific Increased Latency in Canvas Catalog

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted May 09, 2024 - 15:17 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 09, 2024 - 15:11 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 09, 2024 - 15:03 MDT

Investigating

Some users in the North American region may encounter latency when accessing Canvas Catalog.

Posted May 09, 2024 - 15:01 MDT

This incident affected: Canvas (Canvas Catalog) and AWS Region (us-east-1).