Some users are encountering long load times or 503 errors when accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Dec 12, 2022 - 16:12 MST

Monitoring

We have found the cause and have applied a fix for this behavior. We are now monitoring results.

Posted Dec 12, 2022 - 15:37 MST

Investigating

Some users in the are encountering long load times or page errors when attempting to access Canvas. We are currently looking into this behavior.

Posted Dec 12, 2022 - 15:31 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (ap-southeast-2).