Some Users May Encounter Long Load Times While Accessing Canvas

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jan 16, 2023 - 19:37 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 16, 2023 - 19:24 MST

Identified

Our engineering team has alerted us to possible long load times for users. They have identified the cause and are currently working on a resolution.

Posted Jan 16, 2023 - 19:18 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).