Some Canvas users may experience degraded media playback

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Aug 23, 2026 - 21:44 MDT

Update

We are continuing to monitor for any further issues.
Posted Aug 23, 2026 - 21:30 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 23, 2026 - 21:30 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 23, 2026 - 20:46 MDT

Investigating

We are currently investigating this issue.
Posted Aug 23, 2026 - 20:42 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).