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Some Canvas users may experience degraded media playback

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Aug 23, 2026 - 21:44 MDT

We are continuing to monitor for any further issues.

Posted Aug 23, 2026 - 21:30 MDT

A fix has been implemented and we are monitoring the results.

Posted Aug 23, 2026 - 21:30 MDT

The issue has been identified and a fix is being implemented.

Posted Aug 23, 2026 - 20:46 MDT

We are currently investigating this issue.

Posted Aug 23, 2026 - 20:42 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).