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Canvas Credentials support email service is experiencing a delay

Incident Report for Instructure

Resolved

The issue has been resolved.

Posted Jul 21, 2023 - 12:16 MDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 21, 2023 - 08:35 MDT

Identified

The support team may not be receiving some emails sent to customer support. Our System Admins are looking into the issue and we suspect they will be retrieved, however there will be a delay not typical to our normal support responses because of this.

Posted Jul 21, 2023 - 08:34 MDT

This incident affected: Canvas (Canvas Credentials).