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Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Aug 24, 2026 - 12:10 MDT

A fix has been implemented and we are monitoring the results.

Posted Aug 24, 2026 - 11:56 MDT

The issue has been identified and a fix is being implemented.

Posted Aug 24, 2026 - 10:15 MDT

We are currently investigating this issue.

Posted Aug 24, 2026 - 09:58 MDT

This incident affected: Canvas (Canvas LMS).