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Admin and New Analytics Failing to Respond Intermittently

Incident Report for Instructure

Resolved

This incident has been resolved.

Posted May 16, 2024 - 15:20 MDT

A fix has been implemented and we are monitoring the results.

Posted May 16, 2024 - 15:05 MDT

Some users may encounter long load times or "failed to respond" errors when accessing New Analytics or Admin Analytics.

Posted May 16, 2024 - 14:48 MDT

This incident affected: Canvas (Canvas LMS) and AWS Region (us-east-1).