A small subset of users are experiencing 500 errors when trying to access Canvas

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Jul 21, 2020 - 05:28 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 21, 2020 - 05:17 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 21, 2020 - 05:13 MDT

Investigating

A small subset of users might experience "500 error" message when trying to access Canvas. We are currently investigating the issue and will provide an update soon.

Posted Jul 21, 2020 - 03:19 MDT

This incident affected: Canvas (Canvas LMS).