Some Users are getting 504 loading errors when accessing Canvas

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Incident Report for Instructure

Resolved

This incident has been resolved.

Posted Dec 06, 2024 - 15:48 MST

Update

We are continuing to work on a fix for this issue.

Posted Dec 06, 2024 - 15:48 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 06, 2024 - 15:48 MST

Update

We are continuing to investigate this issue.

Posted Dec 06, 2024 - 15:20 MST

Investigating

We are currently investigating this issue.

Posted Dec 06, 2024 - 15:19 MST

This incident affected: AWS Region (ca-central-1, eu-central-1, eu-west-1, us-east-1, us-west-2, ap-southeast-1, ap-southeast-2).