Some Users are getting 504 loading errors when accessing Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Dec 06, 2024 - 15:48 MST

Update

We are continuing to work on a fix for this issue.
Posted Dec 06, 2024 - 15:48 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 06, 2024 - 15:48 MST

Update

We are continuing to investigate this issue.
Posted Dec 06, 2024 - 15:20 MST

Investigating

We are currently investigating this issue.
Posted Dec 06, 2024 - 15:19 MST
This incident affected: AWS Region (ca-central-1, eu-central-1, eu-west-1, us-east-1, us-west-2, ap-southeast-1, ap-southeast-2).