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Some users experiencing errors and degraded performance in Canvas

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted Sep 22, 2023 - 17:28 MDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 22, 2023 - 17:13 MDT

Identified

The issue has been identified and a fix is being pushed
Posted Sep 22, 2023 - 17:12 MDT

Update

Our engineers are still investigating the cause of the page load errors
Posted Sep 22, 2023 - 16:55 MDT

Update

Our engineers are investigating the cause of the page load errors
Posted Sep 22, 2023 - 16:30 MDT

Investigating

We are currently investigating this issue.
Posted Sep 22, 2023 - 16:30 MDT
This incident affected: Canvas (Canvas LMS) and AWS Region (ca-central-1).