Long Pageview Load Times

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Incident Report for Instructure

Resolved

This incident has been identified as a bug. The incident will be closed and impacted users should follow up via Support case.

Posted Dec 20, 2024 - 10:06 MST

Update

We are continuing to work on a fix for this issue.

Posted Dec 20, 2024 - 10:02 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 19, 2024 - 15:02 MST

Investigating

Some users may encounter long load times when accessing pageviews.

Posted Dec 19, 2024 - 10:26 MST

This incident affected: Canvas (Canvas LMS) and AWS Region (ca-central-1, eu-central-1, eu-west-1, us-east-1, us-west-2, ap-southeast-1, ap-southeast-2).