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Newly uploaded media assignments are not playing on the Android and iOS applications

Incident Report for Instructure

Resolved

This incident has been resolved.
Posted May 28, 2025 - 02:19 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 27, 2025 - 05:36 MDT

Investigating

We are currently investigating this issue.
Posted May 27, 2025 - 04:08 MDT
This incident affected: AWS Region (ca-central-1, eu-central-1, eu-west-1, us-east-1, us-west-2, ap-southeast-1, ap-southeast-2) and Canvas (Canvas Mobile).